on 04-05-2022 20:47
moved into a property and where their tv was it’s just a Ethernet looking cable and a round cable with a pin. Trying to set up but it doesn’t fit with the wires on the wall.
I need an engineer to come out and help me install the broadband and tv.
on 04-05-2022 21:19
Then you'll need to phone in and book one.
on 05-05-2022 10:29
@Apart wrote:moved into a property and where their tv was it’s just a Ethernet looking cable and a round cable with a pin. Trying to set up but it doesn’t fit with the wires on the wall.
Those will be an aerial socket and an ethernet connection for a TV. Very handy to have as you can connect the TV via the cable and have no wifi issues at least around connecting the TV.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-05-2022 15:09
Hi @Apart,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues installing your TV box at your new property.
I can see that some of our Community Members already advised you to contact our team to discuss this further. Can you tell us if you still need assistance with having this service installed? If so, please come back to us and I'll be able to send you a Private Message to investigate further.
Thank you.