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Self installation kit

Hazecosta
Joining in

on ‎03-07-2022 10:43

I've received myself instal kit for a hub 4 but the issue I got is I have the complete wrong socket and I did t realise that when I first ordered it, now I cannot find a way to get hold of virgin media to get an engineer out to solve my issue, how do I do this please help??

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newapollo
Very Insightful Person
Very Insightful Person

on ‎03-07-2022 14:42

Hi @Hazecosta 

Can you post a picture of the socket as it might be suitable?

If not you would need to call the pre-installation and delivery team on 0800 052 1734

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Kath_F
Forum Team
Forum Team

on ‎05-07-2022 14:57

Hi Hazecosta, 

Thanks for your post and welcome to the forums. It' great having you on board with us. 

We're sorry to hear you're having an issue with connecting up your installation. We can certainly get this changed to a manned install for you but to do that, I will need to confirm your address. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

Kath_F ✨
Forum Team

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