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Self install

lucy333
Joining in

on ‎13-06-2022 23:16

We have set up our self install internet but the green light is flashing and has been for at least 2 hours, checked connection and the WiFi icon is lit up green but devices not connecting… any advice much appreciated 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-06-2022 23:57

Hi @lucy333 

I'm sorry you are having issues. It's probably doing that because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team
In response to newapollo

on ‎16-06-2022 15:59

Hey @lucy333,

Welcome back to the community and thanks for taking the time to post.

How is your connection looking at the moment, have you contacted the number that @newapollo, suggested to activate your hub?

Regards,

Steven_L

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