Self install problem

[Charlotte92]

I had virgin back in 2008. I have just signed up again. I have today received my self install kit. I have gone to attach the cable to the wall and it looks like it's a screw fitting. I can't push the cable onto the fitment! Please help as I have no clue what to do lol.

[Adduxi]

The new push fittings are designed to fit over the old screw fittings. It may need a clean if it's been painted over or suchlike? If you still can't get it on, post a photo of the old fitting so we can comment.  Thanks

[Charlotte92]

How do I add pictures please?

[Adduxi]

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@Charlotte92 wrote:

How do I add pictures please?

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Use the "camera" icon at the top of the Reply box, and upload it from your PC/Laptop/Tablet.   Or use a link from one of the many photo hosting sites.

[Charlotte92]

Thanks. I have sorted the problem.  I just had really give the attachment a good hard push and it connected!!

[Adduxi · Accepted solution]

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@Charlotte92 wrote:

Thanks. I have sorted the problem.  I just had really give the attachment a good hard push and it connected!!

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Thanks for coming back to let us know and glad you got there in the end   🙂