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Scheduled re-pull no show

Joining in


Had a re-pull scheduled for 4th October due to an inadequate connection for the services we use. Nobody showed up. I’ve chased it for a number of days since, and the response has always been that an engineer will be attending (on the day I happen to call). Again, nothing.

I appreciate that this is apparently a common occurrence; however, it seems like calling doesn’t seem to help. 

Can somebody advise my next steps?



Forum Team
Forum Team

Hey Autechre, thank you for reaching out and I am sorry to hear about the delay in the pre pull.

I am going to send you a PM so we can look into together to get to the bottom of it.

Please can you look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?