26-08-2022 11:19 - edited 26-08-2022 11:19
Hi
Im following the instruction to scan my home and find blackspots.
However, I'm failing at the first hurdle
The "Let's check your hub" step continually states "Not working" and tells me to be within a metre and to connect directly to the hub(both of which i am doing)
I have a hub4.
J
Answered! Go to Answer
on 26-08-2022 16:21
The Virgin Connect app isn't compatible with the Hub 4 yet.
on 26-08-2022 16:21
The Virgin Connect app isn't compatible with the Hub 4 yet.
on 26-08-2022 16:26
on 29-08-2022 11:32
Thanks for your post on our Community Forums @Jmemanc, and a very warm welcome to you!
Sorry to hear of the difficulty faced when trying to scan your home for blackspots.
Can you please advise us, following on from the advice you have been offered?
If you can please advise what speeds your recording on Wi-Fi, as well as confirming what speed you subscribe to, we will be better placed to assist with the possibility of ordering Wi-Fi pods.
Kindest regards,
David_Bn