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Norbert1999
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SHUB3 Errors

Hello everyone,

Recently my street has received an update of the cabinet to 350Mbps, and since that day my latency has slightly increased which doesn't please me as well as I have noticed a large amount of Pre-rs Errors and few post rs errors.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 402750000 2.2 38 256 qam 25
2 426750000 1.5 38 256 qam 28
3 418750000 1.5 38 256 qam 27
4 410750000 2 38 256 qam 26
5 322750000 2.5 38 256 qam 24
6 314750000 3 38 256 qam 23
7 306750000 2.9 38 256 qam 22
8 298750000 3.2 38 256 qam 21
9 290750000 3 38 256 qam 20
10 282750000 3.2 38 256 qam 19
11 274750000 3 38 256 qam 18
12 266750000 3 38 256 qam 17
13 258750000 3.2 38 256 qam 16
14 250750000 3.2 38 256 qam 15
15 242750000 3.2 38 256 qam 14
16 234750000 3.4 38 256 qam 13
17 226750000 3.5 38 256 qam 12
18 218750000 3.7 38 256 qam 11
19 210750000 4 38 256 qam 10
20 202750000 4.1 38 256 qam 9
21 194750000 4.5 38 256 qam 8
22 186750000 4.6 38 256 qam 7
23 178750000 4.8 38 256 qam 6
24 170750000 4.8 38 256 qam 5



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 38.6 1539428 0
2 Locked 38.6 1698743 0
3 Locked 38.6 1584653 23
4 Locked 38.6 1544297 0
5 Locked 38.9 778107 0
6 Locked 38.6 717817 13
7 Locked 38.9 748622 0
8 Locked 38.6 852305 10
9 Locked 38.9 1022990 0
10 Locked 38.9 1176555 0
11 Locked 38.9 1375961 0
12 Locked 38.9 1675038 41
13 Locked 38.9 1649358 27
14 Locked 38.6 2010733 0
15 Locked 38.6 2094227 4
16 Locked 38.9 2120236 0
17 Locked 38.9 2027649 0
18 Locked 38.9 1758522 0
19 Locked 38.6 1764954 0
20 Locked 38.6 1698812 0
21 Locked 38.9 1797518 13
22 Locked 38.6 2088054 0
23 Locked 38.9 2650259 0
24 Locked 38.9 3485274 0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 32600000 43.5 5120 16 qam 3
2 25800000 43.5 5120 16 qam 4
3 39400000 43.5 5120 16 qam 2
4 46200000 43.5 5120 16 qam 1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 4 0
2 ATDMA 0 0 6 0
3 ATDMA 0 0 7 0
4 ATDMA 0 0 6 0

 

This is my current BQM on Thinkbroadband:

 

 This one is from the day that upgrade took place:

 

I have also checked the system  up-time and it shows that:

System up time : 0 days 20h:56m:5s

 

[MOD EDIT - Images removed as they contained personal IP address] 

Regards Norbert

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jbrennand
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Re: SHUB3 Errors

Switch the Hub off for a few minutes restart it and clear the errors boxes.  Leave it for 24h or so and then see how the errors are looking.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Tudor
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Re: SHUB3 Errors

Possible noise problem, your upstream should be 64 QAM. Try customer services with the problem. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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Norbert1999
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Re: SHUB3 Errors

I have restarted the router today at 5:00pm, and the following stats are shown after 5 hours . Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000238256 qam25
24267500001.438256 qam28
34187500001.438256 qam27
44107500001.738256 qam26
53227500002.538256 qam24
63147500002.938256 qam23
73067500002.738256 qam22
8298750000338256 qam21
9290750000338256 qam20
10282750000338256 qam19
112747500002.938256 qam18
122667500002.938256 qam17
132587500003.238256 qam16
14250750000338256 qam15
152427500003.238256 qam14
162347500003.238256 qam13
172267500003.438256 qam12
182187500003.738256 qam11
19210750000438256 qam10
20202750000438256 qam9
211947500004.438256 qam8
221867500004.538256 qam7
231787500004.638256 qam6
241707500004.638256 qam5



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.674490
2Locked38.983540
3Locked38.678170
4Locked38.675580
5Locked38.939030
6Locked38.934940
7Locked38.937000
8Locked38.641460
9Locked38.649240
10Locked38.956700
11Locked38.666580
12Locked38.681020
13Locked38.979020
14Locked38.996260
15Locked38.6101060
16Locked38.6104070
17Locked38.699470
18Locked38.685400
19Locked38.685840
20Locked38.982360
21Locked38.988520
22Locked38.698620
23Locked38.9129300
24Locked38.6169820

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000043.5512016 qam3
22580000043.5512016 qam4
33940000043.5512016 qam2
44620000043.5512016 qam1

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010
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Norbert1999
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Re: SHUB3 Errors

Internet has been running for 2 days now and it shows loads of pre rs errors and few post rs errors.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000238256 qam25
24267500001.438256 qam28
34187500001.538256 qam27
44107500001.738256 qam26
53227500002.538256 qam24
6314750000338256 qam23
73067500002.938256 qam22
82987500003.238256 qam21
9290750000338256 qam20
10282750000338256 qam19
112747500002.938256 qam18
12266750000338256 qam17
132587500003.238256 qam16
142507500003.238256 qam15
152427500003.238256 qam14
162347500003.238256 qam13
172267500003.538256 qam12
182187500003.738256 qam11
19210750000438256 qam10
202027500004.138256 qam9
211947500004.438256 qam8
221867500004.538256 qam7
231787500004.638256 qam6
241707500004.638256 qam5



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9838600
2Locked38.69211822
3Locked38.6867930
4Locked38.6851370
5Locked38.64322928
6Locked38.6391360
7Locked38.9417020
8Locked38.9468008
9Locked38.95667613
10Locked38.9645230
11Locked38.9759480
12Locked38.6925580
13Locked38.9899440
14Locked38.91116600
15Locked38.91169400
16Locked38.61187440
17Locked38.91132470
18Locked38.9971860
19Locked38.9976520
20Locked38.9942710
21Locked38.9997040
22Locked38.91144530
23Locked38.91468670
24Locked38.91934380

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000043.5512016 qam3
22580000043.5512016 qam4
33940000043.5512016 qam2
44620000043.5512016 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010
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