Menu
Reply
Matthew77
  • 2
  • 0
  • 0
Joining in
118 Views
Message 1 of 4
Flag for a moderator

S102

Can anyone send a boost to my box

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
116 Views
Message 2 of 4
Flag for a moderator

Re: S102

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Matthew77
  • 2
  • 0
  • 0
Joining in
115 Views
Message 3 of 4
Flag for a moderator

Re: S102

Been on the phone 45mins now. I just want my box on. It's so annoying I just wish I had left now. I am trying to install my v6 box.

0 Kudos
Reply
jbrennand
  • 23.78K
  • 2.52K
  • 4.31K
Very Insightful Person
Very Insightful Person
104 Views
Message 4 of 4
Flag for a moderator

Re: S102

It hasnt been activated - call the "activation line" 0800 953 9500.

You will need the box serial number (on its barcode sticker) , and your account and area number.

You could also try contacting New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone – calling at 08.00 is the best time for getting through quickly,

Or text them on 07533 051809 - replies may take longer

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply