I have had a 2nd V6 box sitting in the packaging since we moved in in June, waiting for my 2nd lounge to be redecorated. It is finally finished, so I connected it up. I installed a 3 way splitter I had spare and got the modem and 1st V6 box working fine with power levels all in-spec, but the second box gives up at 33% with an S102 error. I have swapped the coax cables and the other box still works fine, so it isn't the cabling. I believe this can be resolved with a remote command to the box - is someone able to help me with this please?
I'm sorry you are having issues. It's doing that because the box hasn't been activated yet.
You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.
You could also try contacting New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
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