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Huggy180
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Message 1 of 18
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Rubbish serice

why is virgin media so awful? I never had such poor customer service of any business ever

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chenks
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Message 2 of 18
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Re: Rubbish serice

some context might help
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jpeg1
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Message 3 of 18
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Re: Rubbish serice

Customer service costs money. If management wants to save money, CS is an easy target. 

Until customers leave. 

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Huggy180
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Message 4 of 18
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Re: Rubbish serice

Poor connection speeds, 45 minutes on hold for customer services to try and answer only hoping to sell u something else. Lucky i am in my 14 day cooling off period!! Wait for them to install everything and then cancel the lot!!

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Andruser
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Message 5 of 18
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Re: Rubbish serice

"Until customers leave. "

That's absolutely correct, unfortunately the maths favours management.  Most people will tolerate crap customer service, and the losses are unfortunately insufficient to drive change.  I've worked for a couple of very large customer service operations, companies you'll have heard of, may even be customers of, and they work on the same basis.  Over recent years there have been a lot of new entrants to the market, and the established players have seen large customer losses, but even so the mindset doesn't change.  They'd rather stick with an established formula of making most money from customers who don't switch, and who don't ask for a better deal than change their ways.

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wez
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Message 6 of 18
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Re: Rubbish serice

Your only giving yourself more work sending everything back.

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Huggy180
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Message 7 of 18
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Re: Rubbish serice

total satisfaction for me though

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Forum Team
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Message 8 of 18
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Re: Rubbish serice

Hi Huggy180,

 

Thanks for posting and welcome to the community.

 

I am sorry to hear of this experience, not the usual level of service we aim to offer. I can see that since your post, you've spoke to the team and all is in the process of being sorted.

 

Let me know if you need anything further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Huggy180
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Message 9 of 18
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Re: Rubbish serice

Nothing works as expected and would love to talk to someone about the quality virgin is currently offering 

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Forum Team
Forum Team
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Message 10 of 18
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Re: Rubbish serice

Thanks for coming back to me, have you not got an upcoming tech visit?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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