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Tekman03
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Router resets when power cut

Hi there,

Recently in my area we have has about 10 power cuts in the last month, I know this is not Virign's fault but every time that there is a power cut, the router resets and goes back to "Select a language", this is getting increasingly annoying now and i was wondering if this is normal behavior or it is a faulty router.

 

Many thanks

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ciaran2506
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Re: Router resets when power cut

Sounds like a dodgy router to me as it shouldn't forgot all the settings when the power goes off, probably best speak to Customer Services, see if they can get you a replacement. Any maybe the power company too, see if they can their act together
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Moderator
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Re: Router resets when power cut

Sound like the Hub may have developed a fault, does a normal mains power off and on cause the same reset.

Drop us a quick update when you have a moment and we''ll arrange a replacement if problems persist.

Kind rgds

Ralph_R
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Tekman03
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Re: Router resets when power cut

Hi Ralph,

Thanks for the reply. A normal mains power off and on also causes the same reset.

Getting a replacement would be great thanks!

Craig

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Forum Team (Retired) Heather_J
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Re: Router resets when power cut

Hey Craig, 

Thanks for the additional info Smiley Happy

Sorry you're still struggling with this. We can send you a replacement, we just need to confirm your delivery address, we can do this via online chat. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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