Router relocation

[Babumittal]

Hello,

I would like to move my router from its current location, which would (potentially) involve extending existing wiring and drilling a hole from the outside of the house to pipe the cable though

Can someone kindly book me a technician visit for this, and also let me know the cost please?

Thanks

[newapollo · Accepted solution]

Hi @Babumittal 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Babumittal]

Thanks a lot, I'll wait a couple of days to see if anyone picks it up, otherwise I will give them a call

Much appreciated

[David_Bn]

Good Afternoon @Babumittal, thanks for your post on our Community Forums, and welcome back.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[David_Bn]

Thanks for working with me via private message @Babumittal.

Do please keep us updated via the thread once the visit has taken place, and if any further needs to be done, we'll be on hand to assist you.

Kindest regards,

David_Bn 

[Babumittal]

Will do, thanks a lot!