• 5
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Router not delivered

My router was supposed to be delivered on Wednesday, I’ve now taken 2 days holiday from work waiting and it’s still not here, whilst yodel claims that it was delivered to the wrong address and they will collect it and redeliver (how would they even know which address the driver delivered it to!).

My first bill will be due at the end of the month, I’ve contacted yodel loads as well as virgin who don’t show any urgency.

Is there any way I can get out of paying the monthly charge when the service isn’t even being provided to me?

0 Kudos
  • 1.9K
  • 69
  • 255
Super solver
Message 2 of 2
Flag for a moderator

Re: Router not delivered

Chase Customer services and let them know.


Also i would complain to yodel. Send an email to CEO 

Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?