on 03-01-2022 11:10
Hi, over the past few days my router has been frequently restarting itself, looking on here it looks like a few people have had similar issues that have been down to the downstream levels being off, just wondering if I'm in the same boat -
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 539000000 | -1.7 | 29 | 256 qam | 17 |
2 | 411000000 | -0.2 | 34 | 256 qam | 1 |
3 | 419000000 | -1.2 | 33 | 256 qam | 2 |
4 | 427000000 | -1.4 | 33 | 256 qam | 3 |
5 | 435000000 | -1.5 | 33 | 256 qam | 4 |
6 | 443000000 | -1.2 | 33 | 256 qam | 5 |
7 | 451000000 | -1.2 | 32 | 256 qam | 6 |
8 | 459000000 | -1.4 | 33 | 256 qam | 7 |
9 | 467000000 | -1.9 | 33 | 256 qam | 8 |
10 | 475000000 | -2.2 | 32 | 256 qam | 9 |
11 | 483000000 | -2.2 | 31 | 256 qam | 10 |
12 | 491000000 | -2 | 29 | 256 qam | 11 |
13 | 499000000 | -2 | 29 | 256 qam | 12 |
14 | 507000000 | -2 | 29 | 256 qam | 13 |
15 | 515000000 | -2.5 | 29 | 256 qam | 14 |
16 | 523000000 | -2.5 | 28 | 256 qam | 15 |
17 | 531000000 | -2.4 | 28 | 256 qam | 16 |
18 | 547000000 | -1.2 | 35 | 256 qam | 18 |
19 | 555000000 | -1.2 | 37 | 256 qam | 19 |
20 | 563000000 | -1.7 | 37 | 256 qam | 20 |
21 | 571000000 | -2 | 37 | 256 qam | 21 |
22 | 579000000 | -2.2 | 37 | 256 qam | 22 |
23 | 587000000 | -2 | 37 | 256 qam | 23 |
24 | 595000000 | -2 | 37 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 29.9 | 22046483 | 156 |
2 | Locked | 34.3 | 10112 | 0 |
3 | Locked | 33.9 | 21461 | 0 |
4 | Locked | 33.8 | 24918 | 0 |
5 | Locked | 33.3 | 105101 | 0 |
6 | Locked | 33.4 | 89268 | 0 |
7 | Locked | 32.9 | 381400 | 0 |
8 | Locked | 33.3 | 187623 | 0 |
9 | Locked | 33.8 | 101020 | 0 |
10 | Locked | 32.6 | 887126 | 0 |
11 | Locked | 31.1 | 7373932 | 0 |
12 | Locked | 29.7 | 24116743 | 7689 |
13 | Locked | 29.5 | 27214295 | 16003 |
14 | Locked | 29.4 | 29600186 | 79614 |
15 | Locked | 29.2 | 29296907 | 85748 |
16 | Locked | 28.9 | 29500731 | 197507 |
17 | Locked | 28.6 | 29888784 | 688826 |
18 | Locked | 35.7 | 69 | 0 |
19 | Locked | 37.3 | 43 | 0 |
20 | Locked | 37.6 | 52 | 0 |
21 | Locked | 37.3 | 43 | 0 |
22 | Locked | 37.3 | 41 | 0 |
23 | Locked | 37.3 | 33 | 0 |
24 | Locked | 37.3 | 19 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300011 | 46.8 | 5120 | 64 qam | 1 |
2 | 53699864 | 46.5 | 5120 | 64 qam | 2 |
3 | 46200097 | 48.3 | 5120 | 64 qam | 3 |
4 | 39400200 | 51 | 5120 | 64 qam | 4 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Cheers.
on 03-01-2022 11:14
A few problems showing, particularly downstream SNR. I've marked for staff to pick and advise - they'll probably need to book a technician for you.
on 03-01-2022 11:25
Hi RizZy
Thanks for your post
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L