My VM router (Super Hub 2ac) has been auto-restarting increasingly often over the past month. It's been as frequent as three times in an hour lately. The pattern is always the same - first all lights go off except the main power light, then the others gradually light up as the router goes through its self-start procedure, which takes around 10 minutes.
As I am working from home during the pandemic, and most of the working day I am in video conferencing (e.g. Microsoft Teams meetings), we simply cannot carry on like this as it is affecting my work.
To make matters worse, the online test facility keeps claiming that there is nothing wrong with the internet connection in my area, even when I'm having to connect via my mobile phone's data connection (O2) to run it!
If there genuinely isn't a network issue in the area (and I'm not sure I really believe this, since I notice neighbours' VM routers seem to go offline around the same time), then I really need an engineer to check the cabling or test the router. Since we're up to Super Hub 4 now, the 2ac is a bit long in the tooth anyway (although it had given me good service most of the time).
Can any of the team help me get this investigated?
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
downstream levels are too high +10 is the max - if you happen to have an attenuator put it in the line that will lower them - if not then you need a tech to sort them
as to the hub - nothing wrong with the 2ac - all sorts of negative comments about the hub3 and 4 although i have had both and they have worked for me - a tech is needed - you need to ring - will flag the thread and see if VM can sort something quicker
I have taken a look over your account and you do have some issues with your upstream power levels. you will require an engineer to come and put things right, I have taken the opportunity to book an engineer.