Virgin Media Community

[josephmorsi]

No Ranging Response received - T3 time-out;CM-MAC=#########;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=#########;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Z92]

Those are common errors and can appear even with a working connection,

Are you having problems with your internet disconnecting?

[josephmorsi]

hi

yes i keep having to reboot my router often, also have factory reset my router till getting the same errors and issues

[-tony-]

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[Adduxi]

Post the network log in full, along with the Downstream and Upstream power levels and Pre and Post RS errors.  Just copy and paste the text, do not use screenshots please.

[josephmorsi]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 39400000 38.3 5120 64 qam 2 2 46200000 38 5120 64 qam 1 3 32600000 38.3 5120 64 qam 3 4 25800000 38.5 5120 64 qam 4 Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 2 0

[josephmorsi]

Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	298750000	9.4	38	256 qam	21
2	138750000	8.9	38	256 qam	1
3	146750000	9.1	38	256 qam	2
4	154750000	9.4	38	256 qam	3
5	162750000	9.5	38	256 qam	4
6	170750000	9.5	38	256 qam	5
7	178750000	9.5	38	256 qam	6
8	186750000	9.5	38	256 qam	7
9	194750000	9.4	40	256 qam	8
10	202750000	9.1	38	256 qam	9
11	210750000	9	38	256 qam	10
12	218750000	9	38	256 qam	11
13	226750000	9	38	256 qam	12
14	234750000	9	38	256 qam	13
15	242750000	9	38	256 qam	14
16	250750000	9	40	256 qam	15
17	258750000	9	40	256 qam	16
18	266750000	9	40	256 qam	17
19	274750000	8.6	40	256 qam	18
20	282750000	8.6	40	256 qam	19
21	290750000	8.8	38	256 qam	20
22	306750000	9.6	38	256 qam	22
23	314750000	10	40	256 qam	23
24	322750000	10	38	256 qam	24
Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	22	0
2	Locked	38.9	12	0
3	Locked	38.9	15	0
4	Locked	38.9	31	0
5	Locked	38.9	15	0
6	Locked	38.6	55	0
7	Locked	38.9	17	0
8	Locked	38.6	29	0
9	Locked	40.3	9	0
10	Locked	38.9	16	0
11	Locked	38.9	26	0
12	Locked	38.9	14	0
13	Locked	38.6	14	0
14	Locked	38.6	24	0
15	Locked	38.9	24	0
16	Locked	40.3	15	0
17	Locked	40.3	14	0
18	Locked	40.3	15	0
19	Locked	40.3	19	0
20	Locked	40.3	29	0
21	Locked	38.9	14	0
22	Locked	38.9	17	0
23	Locked	40.3	14	0
24	Locked	38.9	13	0

[Tudor]

nothing obvious other than the downstream power levels are near the top of the recommended range. The T3's could be due to some noise ingress. Please heck with Area faults on  0800 561 0061 or if you have a VM landline 150 to see if there are any problems in your area. Then wait to a VM staff member get to your post.

[josephmorsi]

thanks, the problem here is when talking to the useless VM support over the phone they seem ignorant to what the issue is and unwilling to help

[Lee_R]

Hi @josephmorsi thanks for posting and welcome to our community.

Sorry to hear your hub is frequently re-booting.  I would like to take a look into this on your behalf.  I am going to send you a private message.

Regards

Lee_R