on 13-09-2021 16:31
No Ranging Response received - T3 time-out;CM-MAC=#########;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=#########;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 13-09-2021 16:38
Those are common errors and can appear even with a working connection,
Are you having problems with your internet disconnecting?
on 14-09-2021 17:34
hi
yes i keep having to reboot my router often, also have factory reset my router till getting the same errors and issues
on 14-09-2021 17:49
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
if its an earlier hub button is top right
on 14-09-2021 17:50
Post the network log in full, along with the Downstream and Upstream power levels and Pre and Post RS errors. Just copy and paste the text, do not use screenshots please.
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on 15-09-2021 09:53
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
|
on 15-09-2021 09:54
Downstream bonded channels | |||||
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 298750000 | 9.4 | 38 | 256 qam | 21 |
2 | 138750000 | 8.9 | 38 | 256 qam | 1 |
3 | 146750000 | 9.1 | 38 | 256 qam | 2 |
4 | 154750000 | 9.4 | 38 | 256 qam | 3 |
5 | 162750000 | 9.5 | 38 | 256 qam | 4 |
6 | 170750000 | 9.5 | 38 | 256 qam | 5 |
7 | 178750000 | 9.5 | 38 | 256 qam | 6 |
8 | 186750000 | 9.5 | 38 | 256 qam | 7 |
9 | 194750000 | 9.4 | 40 | 256 qam | 8 |
10 | 202750000 | 9.1 | 38 | 256 qam | 9 |
11 | 210750000 | 9 | 38 | 256 qam | 10 |
12 | 218750000 | 9 | 38 | 256 qam | 11 |
13 | 226750000 | 9 | 38 | 256 qam | 12 |
14 | 234750000 | 9 | 38 | 256 qam | 13 |
15 | 242750000 | 9 | 38 | 256 qam | 14 |
16 | 250750000 | 9 | 40 | 256 qam | 15 |
17 | 258750000 | 9 | 40 | 256 qam | 16 |
18 | 266750000 | 9 | 40 | 256 qam | 17 |
19 | 274750000 | 8.6 | 40 | 256 qam | 18 |
20 | 282750000 | 8.6 | 40 | 256 qam | 19 |
21 | 290750000 | 8.8 | 38 | 256 qam | 20 |
22 | 306750000 | 9.6 | 38 | 256 qam | 22 |
23 | 314750000 | 10 | 40 | 256 qam | 23 |
24 | 322750000 | 10 | 38 | 256 qam | 24 |
Downstream bonded channels | |||||
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors | |
1 | Locked | 38.9 | 22 | 0 | |
2 | Locked | 38.9 | 12 | 0 | |
3 | Locked | 38.9 | 15 | 0 | |
4 | Locked | 38.9 | 31 | 0 | |
5 | Locked | 38.9 | 15 | 0 | |
6 | Locked | 38.6 | 55 | 0 | |
7 | Locked | 38.9 | 17 | 0 | |
8 | Locked | 38.6 | 29 | 0 | |
9 | Locked | 40.3 | 9 | 0 | |
10 | Locked | 38.9 | 16 | 0 | |
11 | Locked | 38.9 | 26 | 0 | |
12 | Locked | 38.9 | 14 | 0 | |
13 | Locked | 38.6 | 14 | 0 | |
14 | Locked | 38.6 | 24 | 0 | |
15 | Locked | 38.9 | 24 | 0 | |
16 | Locked | 40.3 | 15 | 0 | |
17 | Locked | 40.3 | 14 | 0 | |
18 | Locked | 40.3 | 15 | 0 | |
19 | Locked | 40.3 | 19 | 0 | |
20 | Locked | 40.3 | 29 | 0 | |
21 | Locked | 38.9 | 14 | 0 | |
22 | Locked | 38.9 | 17 | 0 | |
23 | Locked | 40.3 | 14 | 0 | |
24 | Locked | 38.9 | 13 | 0 |
on 15-09-2021 10:09
nothing obvious other than the downstream power levels are near the top of the recommended range. The T3's could be due to some noise ingress. Please heck with Area faults on 0800 561 0061 or if you have a VM landline 150 to see if there are any problems in your area. Then wait to a VM staff member get to your post.
on 15-09-2021 13:28
thanks, the problem here is when talking to the useless VM support over the phone they seem ignorant to what the issue is and unwilling to help
on 17-09-2021 13:41
Hi @josephmorsi thanks for posting and welcome to our community.
Sorry to hear your hub is frequently re-booting. I would like to take a look into this on your behalf. I am going to send you a private message.
Regards
Lee_R