Router delivery

[TheBabyBell]

Hi,

I set up a broadband package with your company and was told my router would be delivered on the 8th July. This hasn’t happened and im struggling to chase this. I’ve had no contact from yodel the designated delivery company and I have been given no account number to logon to the website to track this package or to contact customer services. I am finding I have no way of finding out where my router is, please advise.

[VM-Jon · Accepted solution]

Hi @TheBabyBell 

Thank you for reaching out to us here, welcome to the community.

please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon