Room change

[Daily_Earthly]

Hello I am moving my tv into a different room and as I understand I will need a tech person to come out and cable up from the front room to the middle room thanks? 

[newapollo]

Hi @Daily_Earthly 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Kath_F]

Hi Daily_Earthly,

Thanks for taking the time to come back to us in the Community. ⭐

We can certainly get an engineer visit booked in for you for them to get things sorted. As mentioned above by newapollo, there is a £25 charge for this which would be applied to your next bill generated, after the visit takes place. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,