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Right but wrong address on virgin media website

chiklya1
Joining in

When i search up my postcode to buy broadband it shows my correct address but with( Rbs/royal bank of Scotland ) next to it. I do live above a rbs but there is a virgin media box inside my flat and i’m worried that if i buy any broadband from virgin media the self install kit would get sent back because they would be mistaken by the bank and if i do receive the self install kit my broadband may not be activated.

Is there anything i can do apart from contacting vm to change the address?

1 REPLY 1

VM-Jon
Problem sorter

Hi @chiklya1 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


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