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Returning equipment

pdampier
On our wavelength

My service ended this weekend so now i have 2 x Tivo boxes, 1 x Hub 4 to return. I've not received any information from Virgin Media on what to do with this equipment?

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newapollo
Very Insightful Person
Very Insightful Person

HI @pdampier 

The returns packaging is normally sent out around 10 days after the account  and services are disconnected.

Dave
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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment 

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pdampier
On our wavelength

Thanks - but thats the problem. Step one of that is:

 

"When you leave us or change your services we’ll send you a pre-paid postal returns pack for any kit you need to return."

 

I've not been sent anything.

newapollo
Very Insightful Person
Very Insightful Person

HI @pdampier 

The returns packaging is normally sent out around 10 days after the account  and services are disconnected.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali