Reroute external cables

[maryd1]

Hi, I've also seen the previous posts re this subject and am hoping someone from the Virgin team can contact me. I have been unsuccesful so far, having used chat where I was promised an email, but this has not arrived.

We are having work done on the outside of the house and need to reroute the external cables around the extension, not over the roof as they are currently positioned. 

We understand there is a charge for this which was £25, is this still the case?

Thanks
Mary

[Adduxi]

AFAIK the £25 fee is still correct.  However if there is major work to be done, not too sure if that is covered. 

[Akua_A · Accepted solution]

Hi @maryd1 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues when trying to reach our team to process a cable reroute. As mentioned by @Adduxi , there is a £25 charge for this work. To best help, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all @ Please let me know how the appointment goes and if you need any further help 🙂