Good morning/afternoon,
I have noticed a few posts on here in which people have raised points about their property not being directly connected whereas their neighbours are, and replies from the Virgin Mod members who have suggested they have forwarded on details to their engineers to query it.
In the town that I live in, Virgin already offers its gigabit service almost everywhere, though I believe that our property in particular might have been overlooked or not realised as it's conveniently tucked away behind a different building out of line of sight, and until recently different Map services (like Google Maps) wasn't even showing our building (though that has since changed).
Every surrounding road (north, west, east and south) is connected to Virgin for the gigabit service, and these homes are very close to ours (some 20 metres in one direction, for example).
The surrounding homes are family homes, whereas ours is a fairly recent build low-rise flat development, as well as a separate building which is a very large Victorian house that was renovated and converted into flats.
There are quite a few of us in this building who would be keen to switch to Virgin if you were able to service our property, and because Virgin has installed and services single-use family homes which surround us, it strikes me as strange that it wouldn't want to seize upon the value of connecting flats (18 properties in one place as opposed to single family homes spread out).
Our building in particular has its own dedicated postcode, as does the other converted building, and based on the amount of times we get phone calls from delivery drivers looking for directions to find the address I honestly think that this possibly might have been an oversight in the planning for laying the Network, especially since we're not in any line of sight unless you actually drive into our car park.
Would it be possible for someone in the Virgin Mod team to take the details from me and forward them onto the appropriate team for consideration?
