on 10-09-2024 05:35
Good morning/afternoon,
I have noticed a few posts on here in which people have raised points about their property not being directly connected whereas their neighbours are, and replies from the Virgin Mod members who have suggested they have forwarded on details to their engineers to query it.
In the town that I live in, Virgin already offers its gigabit service almost everywhere, though I believe that our property in particular might have been overlooked or not realised as it's conveniently tucked away behind a different building out of line of sight, and until recently different Map services (like Google Maps) wasn't even showing our building (though that has since changed).
Every surrounding road (north, west, east and south) is connected to Virgin for the gigabit service, and these homes are very close to ours (some 20 metres in one direction, for example).
The surrounding homes are family homes, whereas ours is a fairly recent build low-rise flat development, as well as a separate building which is a very large Victorian house that was renovated and converted into flats.
There are quite a few of us in this building who would be keen to switch to Virgin if you were able to service our property, and because Virgin has installed and services single-use family homes which surround us, it strikes me as strange that it wouldn't want to seize upon the value of connecting flats (18 properties in one place as opposed to single family homes spread out).
Our building in particular has its own dedicated postcode, as does the other converted building, and based on the amount of times we get phone calls from delivery drivers looking for directions to find the address I honestly think that this possibly might have been an oversight in the planning for laying the Network, especially since we're not in any line of sight unless you actually drive into our car park.
Would it be possible for someone in the Virgin Mod team to take the details from me and forward them onto the appropriate team for consideration?
Answered! Go to Answer
on 13-09-2024 15:46
Hey JAmber, thank you for reaching out and for your interesting in joining us, also a warm welcome to the community.
I will send you a DM to get some information from you which we fill a form in which goes to aspecialist build team.
From here this will take up to 14 working days for them to reach out directly to you.
Please look out for my DM
Matt - Forum Team
New around here?
11-09-2024 15:42 - edited 11-09-2024 15:43
There might be two issues with this if you are in a legacy HFC cabled area (which is 95% of VMs existing network):
1) The biggest problem, especially if you are in an area that was cabled in the 1990s is capacity. Only a finite number of properties can be connected per cabinet, & only a finite number of cabinets per network segment. One or two connections to a cab would not be a problem, but 18 would be a no go.
2) Distance from the cabinet. This would be 200 metres maximum, any more & there would be insufficient RF signal to drive the equipment.
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on 13-09-2024 15:46
Hey JAmber, thank you for reaching out and for your interesting in joining us, also a warm welcome to the community.
I will send you a DM to get some information from you which we fill a form in which goes to aspecialist build team.
From here this will take up to 14 working days for them to reach out directly to you.
Please look out for my DM
Matt - Forum Team
New around here?
on 13-09-2024 17:25
Thank you, have now replied to your private message!
on 16-09-2024 10:05
Thank you, have replied and glad we've got the ball rolling on this.
Matt - Forum Team
New around here?