We are doing some construction and need the external virgin box moving. I phoned up 10/01/23 and described the job in detail about how they would probably need more than a regular technician. They made me an appointment for the 17th.
On the 17th the guy came out, and he instantly said it needs a repull team, just as i had said on the phone originally. Repull team was booked for 3 weeks later on the 1st feb.
1st of feb comes and nobody turns up, with zero communication about it. I phoned up that night and was told i should get an email within 24 hours with a new appointment that would be within 48 hours. No email arrived within 24 hours. I then noticed on my account a new appointment for the 16th of feb, another 2 weeks later.
I have called up today a couple of times. First time they put me through to a construction team who were not customer facing and couldnt help. Second time they put me through to a field support team who also said they cannot help.
I cannot wait yet another 2 weeks as it is blocking all work on the construction and costing me a small fortune as ive had to postpone work numerous times waiting for virgin and the third parties.
I have zero confidence that they will even show up on the 16th.
Does anyone know how i get through to someone that can actually do something to help me? I go in circles with foreign call centres.