Replacing outside connection

[Mike4mobile]

I am trying to get in touch with Virgin broadband, but as there is no technical fault I keep getting dropped and sent a link via SMS.

My issue is cosmetic, we are getting the front of the house rendered and the box where virgin goes into the house has a split in the cable housing, I want this repaired or replaced, but no way to contact Virgin without getting cut off pls help 

[Mike4mobile]

I have taken a photo, also not sure there is enough slack to bury the cable, just want box replacing and cable buried and protected 

thnaks 

[Zach_R]

Hi @Mike4mobile,
 

Thank you for your posts and welcome to our community forums. We're here to help.

I am so sorry to hear you're having a bit of trouble with some cabling and what I assume is the omni box from what you've explained. Would you mind providing a photo so we can get a full picture of what you're referring to and how to best address and resolve this for you ASAP?

Thanks,
 

[Mike4mobile]

See photo as requested

Cheers

Mike

[Mike4mobile]

I am not sure the photo I took of the omni box has been attached, I took from my iPhone in you editor, but can’t see it.

Cheers

Mike

[Jodi_S]

Hi Mike4mobile,

Sorry that the picture has not uploaded. It does sound like you need your omnibox replacing. Are you talking about the brown box on the front/side of your house?

Kind regards Jodi. 

[Mike4mobile]

Yes definitely that box that needs replacing.

Can I schedule this to be replaced?

What cost?

Who do I contact to get it replaced?

I would like the done ASAP

Many Thanks

Mike

[Alex_RM]

Thanks for confirming Mike,

I've popped you over a private message so I can get a few more details from you (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for popping your details over via private message 🙂

I've now arranged an engineer visit for this, you'll be able to see the time and date of your appointment via your online account here

Alex_Rm

[Mike4mobile]

Hi Alex

Many thanks for that!

I looked in the virgin media app and can’t see the appointment date.

When I used the link you sent, I hadn’t save my password, went through password reset process and it said to contact us.

can you reset it?

cheers

mike