Virgin Media Community

[Bmol1]

Hello 👋🏻 

My sister in law is a new VM customer; she has just moved house. The exterior Virgin Media “omni box” cover at the new property is missing, so the coaxial cables and splitter are exposed to the elements! 

Please could we arrange for a new omni box to be fitted?

Thanks in advance! 

[jbrennand]

They will just refit a new cover.

She will need to call in to get it fixed - call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits.

A VM person can help sort it on here when they get here in a day or so but will need to be in contact with the account holder and not a 3d party

[Bmol1]

Thanks John! I’ll get her to try this 🙂

Ben

[Steven_L]

Hey @Bmol1,

Welcome to the community and thanks for posting your sisters issue on our forums.

Has your sister been able to arrange for the new omni-omnibox to be fitted? If not, please let me know and I can get this arranged from here.

Regards,

Steven_L

[Bmol1]

Hi @Steven_L,

She had not been able to arrange this yet. If you can do it from here, that would be excellent 🙂

Could you send me a DM with details about what I should do next?


Many thanks in advance!

[Gareth_L]

Hi Bmol1

I can send you a Dm to get this looked at 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L