Replacement incoming cable

[Neal2]

Hi I have been told by Virgin media technician that I need my cable which feeds the house replacing, contractors NMC turned up to do the job Wednesday 23 June but found the cable duct blocked they marked up the pavement & said someone would return in the next couple of days ? No one has returned yet. Could anyone help with a contact which doesn’t involve 45min wait on the phone.

[Ashleigh_C]

Hi there @Neal2

I'm so sorry to hear this has happened! 

I'm going to send you a PM now so we can investigate this. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Megan_L]

Hiya Neal2,

Thanks for working with me and my team in our PM's whilst we tried to get this sorted for you.

I am so happy to say that the cable was repaired via a repull recently 😁

Can I just ask how your services have been since this was completed by the team? 

If you are encountering any issues, please let us know so we can continue to help.

However, if everything is dandy, I hope you have a lovely weekend! Try to stay dry in this torrential rain (Which was meant to be a heatwave! lol)

Thanks so much,

Megan_L