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moogywara
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Replacement hub3 disconnecting issue

I received my new hub 3 and after having it activated i am finding that it is trying to update several times a day and each time it does everything goes down,  all lan and wan connected devices. There also seems to be a few errors reported in the cm network log.

 

19/05/2019 17:11:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:12:22criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:12:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:13:43criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:15:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:16:21criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:16:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:17:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:28:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:28:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:42:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:42:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:43:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:43:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:44:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:44:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:45:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 17:46:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 18:01:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 18:01:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

 

 

 

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Superuser
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Re: Replacement hub3 disconnecting issue

it should update when you connect it and no more - why do you think its trying to update more than that - that said it should not be disconnecting

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream

if its an earlier hub button is top right

____________________

Tony
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Roger_Gooner
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Re: Replacement hub3 disconnecting issue

Your hub is struggling to get a network connection, call VM to report this fault.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Forum Team
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Re: Replacement hub3 disconnecting issue

Hi moogywara, 

 

Thank you for taking the time to get in touch. 

 

Really sorry to see you're having problems with your replacement hub. 

 

I would love to see what we can do to help you and have sent you a private message, please reply when you can 🙂 

 

Thanks, 

 

Hetty_R
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moogywara
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Re: Replacement hub3 disconnecting issue

An engineer is coming today 4 to 7 pm.

Regarding the other details

I did run checks on all the available parts of the check router etc . And they all had faults showing. There were IPv4 problems, low/high signal noise. My pc's NIC would show that it was fine and even the hub3 would show a stable white light even though there was no access to the outside network.

As you can tell by this message, sods law has happened and after a day or ore of no access it is fine and dandy but the cm is still reporting some errors inn the network log.

Lets see what happens then

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Forum Team
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Re: Replacement hub3 disconnecting issue

Hi moogywara, 

 

Thanks for getting back in touch. 

 

Glad to hear you've got an engineer on the way, please let us know how you get on 🙂 

 

Thanks, 

 

Hetty_R
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moogywara
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Re: Replacement hub3 disconnecting issue

Turns out that there was a short in the cable, so the copper centre core signal  was connecting to the ground shielding. Back to getting my more than full bandwidth of 22MB + on my 200mb plan.

 

IT'S ALL GOOD GEAR LIKE !

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