on 02-03-2022 21:29
Hi there. I've recently moved house and have Virgin broadband set up and working. The brown box outside is missing it's cover and also damaged by the previous owner. Can someone help replace this so it's waterproof again?
Many thanks,
John
on 02-03-2022 21:38
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.
on 05-03-2022 14:51
Hi @2leith,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your services and with your external omni box!
We'll be more than happy to arrange for a technician to come visit and replace the cover for you. After checking our systems, I can see that you've already been in touch with the team to have this arranged.
Please keep us updated on how your appointment goes and if you need any further assistance going forward. We're here to help. 🙂
Thank you.