I am working from home and have been having constant VPN disconnections since the end of October. I have been advised by my business IT support services that it is due to the Virgin version 3.0 hub I am using. How do I go about getting it replaced with the Version 4.0?
I really don’t know why your support would suggest your Hub 3.0 is at fault and their problem would be fixed by a Hub4.
Even if your area is upgraded to accept Hub4, I doubt your issue would be resolved. By all means, wait here for your issue to be picked up by Virgin Media staff, could be up to a week, or better, call your issue in.
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why do you think a hub4 will solve anything - its even less settings than the hub3 - there are a few other threads - have a search - where users are having problems with vpn's - the best answer is put the hub into modem mode and add your own 3rd party router i believe