Replacement F-Plug Satellite Cable

[Byfoja03]

Hi,

Is there a way toorder a replacement F-Plug satellite cable please?

The installation engineer used an extremely long one unnecessarily and I need a standard length one so I don't have a load of spare cable tied up.

Thanks in advance

JB

[Tudor]

it will cost £25:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Natalie_L]

Hi Byfoja03

Thank you for reaching out to us here on the Community. 

I would be happy to arrange an appointment for you but I am afraid there would be a charge of £25 for this.

Are you happy to proceed? Just let us know and we will get a message sent over to confirm your details 🙂 

Thanks 

[-tony-]

if this is a new install why did the tech make such a long cable - if you are in the first 14 days ring retentions and tell them you are not happy and are thinking of leaving - sure they will sort a tech out foc

if its an old install then again why did the tech use such a long cable - sounds strange

[Byfoja03]

Thanks for the replies.

It was 12 months ago now but the context of the long cable is that the engineer tacked it along the skirting board and over the door frame etc. so the box was near to the TV. I'm not a technical person but we have HDMI cables under the floor from behind the TV to the front of the house where the he drilled through so I have since removed the tacked cable and just connected the box to the TV via the HDMI so hence having a whole reel of cable left.

He was complaining about being a service engineer and being asked to do installs at the time so...

[Zak_M]

Thank you for coming back to us @Byfoja03. 

I can see that you haven't managed to speak with the customer care team regarding this, 

Would you like for us to book you the appointment?

Kind regards,

Zak_M

[Byfoja03]

Hi - I think I'll just deal with the cable as it's annoying but not £25 annoying.

JB

[Steven_L]

Thanks for coming back to us @Byfoja03. Please let us know if you change your mind.

Regards,

Steven_L