on 21-05-2022 19:51
Hi
As part of a major rennovation we are undertaking we would need to move an existing Fibre virgin external socket front of house and the internal socket to a comms cupboard where we would connect the router, we would then want a separate socket 4 metres away or so in the living room where we would like to have the box/tv. Anyone had any luck getting Virgin to do something like this? I can see some success on the forums, some people have had survey appointments setup and others have mentioned a fee levied which is expected.
Any help/experiences appreciated.
Answered! Go to Answer
on 21-05-2022 19:56
Straight forward, should be no problems, cost will be £25. Part I don’t understand is the "exterior socket", I presume you mean the omnibox on the outside of your house, is this also to be moved, you don’t say where?
on 21-05-2022 19:56
Straight forward, should be no problems, cost will be £25. Part I don’t understand is the "exterior socket", I presume you mean the omnibox on the outside of your house, is this also to be moved, you don’t say where?
on 21-05-2022 20:08
21-05-2022 20:17 - edited 21-05-2022 20:19
Yes, omnibox can also be moved. If the cable from the street box to the new location is the same length or shorter, no problem. If the cable needs to be longer there are two options, join a new section with a gel box of pull a new cable from the street box.
I think you would have great difficulty explaining to customer services what is required, so it’s probably best to wait for a VM staff member to get to your post, it will be two or three days probably.
on 21-05-2022 20:38
Thanks helpful, yes I have struggled a bit with CS team so will do as you recommend! Thanks
on 21-05-2022 20:51
Do you have fibre to your property? If so you'll need of course to backpower the ONT inside the relocated omni box.
A comms cupboard is an excellent idea, just make sure that you have at least a dual 13A socket, more might be wanted depending on what kit you plan to have there.
on 21-05-2022 20:59
Many thanks roger_gooner for your reply, can you clarify what is meant by ‘backpower the ONT inside the relocated omni box.’?
Yes plan is for 2x double 13a sockets in the cupboard.
on 22-05-2022 14:55
on 24-05-2022 15:06
Hey @gruck1984,
Welcome to the community and thanks for taking the time to post on our forums.
Have you been able to speak to the team about getting an appointment booked in to get the equipment relocated?
Regards,
Steven_L
on 24-05-2022 20:15