Remove unused phone line, just cut it?

[Pukington]

I’ve recently moved into a new house. I use the existing virgin cable and tv lines. When I log into the superhub that I use in modem only mode it states “telephony ready”. I’m assuming this is setup for voip. 

The house has a phone line into the living room that’s unsightly draped around the front of the house, I’d like to remove this. I don’t have a home phone to test it but believe it’s unused since the hub states telephony ready. Nothing else is plugged into its socket. 

The inside the wall box looks like this:

 

Is there anything stopping me from cutting the two wires, and removing the unsightly cable that hangs on the front of my property?

Cheers. 

[Tom_W1]

Hi @Pukington, thanks for your post.

Yes that's right, your landline device connects straight to your Hub now which negates the need for a "traditional" phone line.

The cables you have provided photos of however, do not appear to serve the purpose for just the phone line so please do NOT cut these as you may disrupt your TV and Broadband service also.

What I can do for you though, is arrange a technician to come to the property to have a look at this for you, and also we can get the cables tidied up and a cover fitted too?

Please let me know if you'd like this and if so I'll pop you a PM with further details.

Many thanks

[Tom_W1]

Hi @Pukington, thanks for your post.

Yes that's right, your landline device connects straight to your Hub now which negates the need for a "traditional" phone line.

The cables you have provided photos of however, do not appear to serve the purpose for just the phone line so please do NOT cut these as you may disrupt your TV and Broadband service also.

What I can do for you though, is arrange a technician to come to the property to have a look at this for you, and also we can get the cables tidied up and a cover fitted too?

Please let me know if you'd like this and if so I'll pop you a PM with further details.

Many thanks

[Pukington]

thanks for the reply. I’m lenient to pay virgin to come round for what should be an easy job.

The photo doesn’t do it justice. Here are others, I’m talking about the phone line with the two wago style connectors, solid blue wire and white blue striped. Since they are not connected in the house I see no reason I can’t chop them back in the box?

 

The phone line is the that goes to the left in this picture above.

It enters the house like this:

 
And has this on the inside wall:

I’m aware not to touch the co-ax cables. 

[Adduxi]

There should be no charge for tidying up that omnibox as it’s VM’s property. The telephone wires can be removed at the same time. 

[BenMcr]

If there is no active service impact to the cable routing or install it is a chargeable service at £25 for an engineer visit to make changes to the cabling.

It's worth saying that just because an Omnibox looks like it needs work once you take the cover off - it doesn't mean that it actually does.

[Pukington]

I have no need or want to tidy up the box. It’s fine, I removed the lid to see what was going on underneath. 

all I want to do is remove the wire that is an unused phone line that goes to the left of the last picture. It’s two wires as far as I can see. The two that are crimped in the box, nothing to do with all the coax. 

[Tudor · Accepted solution]

You will have no problem just removing the thin crimped wire, only the phone as you have found.