Removal or relocate the cables from outside the premises

[ashakeel1]

Dear Virgin Team

We have bunch of cables running outside our wall of the community Centre which looks messy, We are renovating the Centre and putting tiles on the wall. We want virgin to move the cables from the front to the side of the centre. 

Please advice who to call or contact?

Kind regards

[newapollo]

Hi @ashakeel1 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Tom_W1]

Hi @ashakeel1 thanks for your post here in the Community - welcome!

If you still need help with this, it will be a £25 charge for a technician callout but we can definitely schedule this in for you.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks