Removal of virgin media cable and box

[magdalenas]

Hi,

I have recently moved into a house which has a Virgin media box attached to the outside wall in the front garden and a cable in green sheathing. I do not want to use Virgin and would like to have the box and cable removed. Please let me know how to go about it. Can someone come and remove it or do I rip it out myself?

Magdalena

[-tony-]

theres no right answer - staff will get to the post in a few days and [usually] offer to contact the area field manager to look at removing the box and cable - from there it may or may not happen - some AFM's get it sorted quickly others [seem to] ignore the request and hope you forget about it

but give them change - have a time scale in mind and state it here - if nothing happens then remove it and put it in the bin - its perfectly safe to cut the cable at the boundary 

if VM do remove it the propery will be marked as non serviceable so you or anyone in the future would likely not be able to get VM services

[John_GS]

Hi magdalenas

Thanks for posting and welcome to the community. 

You can unscrew any internal wiring etc. We wouldn't remove the omni box though I'm afraid. Is there a particular reason for the request?

Best,

[jpeg1 · Accepted solution]

Of course you can remove the unsightly external box and cable yourself, if you are sure you won't want to use Virginmedia in the future. 

[magdalenas]

Thanks for replying. I do not see any internal wiring. The brown box is attached to the front wall of the house we bought and it looks ugly. There is a cable with a green thingy coming out of it and going somewhere. We did not sign up for the Virgin Media services and considering the cost of living crisis, it is unlikely we will sign up for the VM services. I do not like the look of the box I did not choose. Can someone come and removed it? Happy to share my address with an approved engineer. Many thanks.

[magdalenas]

Sorry, just re-read the message and understand no one will come to remove it so I will do it myself.