Removal of outside box/cable

[miriama]

Hi,

I need to have the brown box and external cabling removed as I’m having building work done and box is exactly where the wall will be. The box is at least 15 years old.

Will your engineer be able to disconnect the brown box and cables that come from the street supply to the front wall of my house? If so, how do I arrange it? 

Thanks in advance,

Miriama

[jbrennand]

Are you a VM customer and want to maintain connectivity?

If so - call it in and they will move the box and reconnect it for £25.

[miriama · Accepted solution]

Hi,

I'm not a customer and don't want connectivity.

Thanks

[Kath_F]

Hi miriama, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear the external box is in the way of your upcoming building works. We wouldn't usually remove any cabling from a property unless there is a health and safety risk. 

As you're not an existing customer, we wouldn't be able to book any appointments for you via the Community. What I can do though is raise this up with your Local Area Manager to see if this is something they would pick up. 

I will need to confirm some information with you including your address and will need some photographs of what you want removed. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi miriama, 

Thanks for coming back to me via private message. 

I have sent the details and pictures over to the area managers now and once I have an update from them, I will come back to directly. 

Many thanks, 

[Kath_F]

Hi miriama, 

Apologies for the delay in coming back to you. 

It's just a message to say I've not forgotten about this. I am still waiting to hear back on this. As soon as I do, I will come back to you again. 

Thanks for your patience.