on 03-06-2018 12:36
I am not a Virgin customer but have a box and very large unsightly cabling going across my garden how do I get both removed?
on 22-02-2021 11:17
Hi C145hoo,
I am sorry about this, do you have a picture of the cable for reference?
Zoie
on 26-02-2021 19:34
Zoe,
Herewith as requested
on 28-02-2021 15:07
Hi c145hoo,
Thank you for providing the pictures.
I am going to contact your local Area Field Manager to see if the team would be able to come out and remove the cabling. However we are currently limiting non-essential engineer jobs due to Covid-19, so you may need to wait until lockdown restrictions ease before the team can come out.
I'll pop you over a PM so I can take some more details 🙂
Thanks,
BEth
on 01-03-2021 13:09
Hi c145hoo,
Thanks for supplying the requested information via PM.
I have contacted the Area Field Manager regarding the removal of the cabling. As soon as I hear back I will let you know from here.
Kind regards,
Beth
on 05-03-2021 12:00
Thank you for resolving this. Your engineer came today and removed the trip hazard, very quickly & very professional. Thanks
on 05-03-2021 13:27
Hi @c145hoo,
Thanks for coming back to us on this one.
I'm glad to hear that the engineer has resolved this for you in a swift and timely manner. We'll be sure to pass on your feedback to the relevant team.
If you have any further issues, just pop back here and let us know.
Thanks
Katie - Forum Team
on 06-03-2021 12:45
Hi
i also have an outside green cable that I would like removed please. It was here when I purchased the house 5 years ago and I don’t want it anymore.
please can someone get in touch about removing it.
thanks
on 06-03-2021 13:31
Hi Stevew3,
Thank you for reaching out to us in our community and welcome, I am sorry to hear there is a unwanted cable o n your property, is this causing a issue or a danger to you or your family?
Regards
Paul.
on 13-03-2021 00:01
Hi, I also have this problem, except my cabling is from telewest (which was absorbed by Virgin) and I'm pretty sure it's obsolete, as I'm with Virgin but they don't use the same connection. It's unsightly and I dont know if it's live but the cable is very close to a drain and I am worried about water and electricity being near together. There are trailing wires too which can be a trip hazard. Can you arrange for an engineer to come and remove the box and cables?
Thanks
Raakhi
on 13-03-2021 09:03
Hi rchotai, thanks for the message and I am happy to look into this for you, I will send you a private message so that this can be done. Chris