on 05-04-2021 20:12
Not a Virgin customer but I have an old cable box without a cover and a number of wires coming out of it going to various places on the front of my house. All extremely unsightly - assume from other threads on here that I’d be wasting my time trying to get VM to remove it all and can do so myself?
Answered! Go to Answer
on 05-04-2021 20:20
You can take out everything back to the external box. VM will provide you with a cap for the incoming cabinet drop, but they will not remove the drop unless it poses a safety hazard. As with BT Openreach lines, these are classed as a utility feed to the property, so are left in for possible future use.
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on 05-04-2021 20:20
You can take out everything back to the external box. VM will provide you with a cap for the incoming cabinet drop, but they will not remove the drop unless it poses a safety hazard. As with BT Openreach lines, these are classed as a utility feed to the property, so are left in for possible future use.
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on 08-04-2021 08:33
Hi @grovepark77,
Welcome to our community forums and thank you for your first post.
Thank you for letting us know. We do not usually come out to remove cable unless there is a health and safety risk. Are the cables loose/ exposed? Are you able to provide a picture?
Thanks,
on 08-04-2021 14:10
Hi, thanks for your response. No immediate H&S issue but the cable will need capping at ground level. Is that something you can arrange? Picture below.
on 08-04-2021 15:16
Thanks for providing that @grovepark77.
I can make an enquiry with our field team to see if it is possible to do so. I have sent you a private message regarding this. Please look out for the purple envelope on the top right hand corner and get back to me when you can.
Thanks,
on 23-04-2021 10:10
Hi,
i have the same problem,
Cables have been left loose and exposed and it's a health and safety risk.
Could you please come and remove them?
Thank you
Salvo
on 23-04-2021 10:32
Hi Salvo,
Welcome to the Community Forums.
I'm sorry to see that the cabling has been left in this way - can you please confirm if you are/are not an active Virgin Media customer?
Many thanks,
Beth
on 23-04-2021 12:09
Hi there,
I am not an active virgin media customer, I used to have VM TV and Internet some years ago,
Salvo
23-04-2021 12:19 - edited 23-04-2021 12:20
@grovepark77 wrote:Hi, thanks for your response. No immediate H&S issue but the cable will need capping at ground level. Is that something you can arrange? <snip>
You can unscrew the cable (coming from the ground in your picture) from the splitter and cap it with a terminator, such as below;
electrosmart Pack of 10 75 Ohm F Plug Type Terminators: Amazon.co.uk: Electronics
Once it's capped, all other cables and splitter can be removed.
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on 23-04-2021 12:46
Hi Salvo,
If you're unable to do the above as Adduxi has suggested, I'll pop you over a PM so I can take some details 🙂
Thanks,
Beth