Hi I have moved into a house with Virgin cabling and boxes. I need it removed. The boxes are in places where I need to place furniture and can’t because of the boxes. Can you make arrangements or tell me what steps I need to take. Alison
Welcome to the community and thanks for taking the time to post your issue on the forums.
as @jbrennand advised, that the former account holder will be billed for not returning the equipment, so there will be no charges for you.
Is any of the equipment that has been left in your new home on this page here?
VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath
there is no danger to you cutting the wires so agan your choice
Tony - ex VIP - sacked for saying offshore CS is rubbish
Ok so as long as I know I can safely cut through them I can remove the internal boxes and cables myself. The external ones are so high I’d have to pay for removal.
Thanks to all that took time to answer.
Hey AJMayes, thank you for confirming this and reaching back out.
We can get someone sent out to take a look at this for you please don't worry.
I am going to send you a PM, so I can take some information from you.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?