on 24-03-2022 13:04
Hello
I am not a virgin media customer but I believe that one of the previous owners of my property was. I'm doing landscaping work in my front garden and there is a black cable that comes out for the ground under and across my front garden which connects into a brown Virgin Media cable box on the side of my house.
I need to have this cable and possibly other cables that run along the side of the house to be removed. The cable running across the front garden currently prevents me from getting my builder to re-pave the front garden. Any assistance that can be provided would be much appreciated.
Many thanks
LW
on 26-03-2022 20:55
It's a Virgin media cable because that is the name on box to which the cable connects into.
on 29-03-2022 08:59
Hi there @L_Wang88, thanks for your reply.
Sorry to see that you have been having issues with getting this cable removed. What I will do is email the area manager and ask if this can be capped or removed. I'll send you a PM to confirm your details so this can be done.
Regards
Nathan
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on 29-03-2022 11:28
Hi Nathan
Thanks for your message.
I have replied to your PM and I look forward to hearing from you and/or the area manager. I do very much hope that the cable can be capped/removed. As I have mentioned i am not a Virgin Media customer and it is preventing me from doing works to my property.
Kind regards
L_Wang888
on 29-03-2022 11:39
@L_Wang88 wrote:Hi Nathan
Thanks for your message.
I have replied to your PM and I look forward to hearing from you and/or the area manager. I do very much hope that the cable can be capped/removed. As I have mentioned i am not a Virgin Media customer and it is preventing me from doing works to my property.
Kind regards
L_Wang888
contact with staff may get you the result you want but the likely next step is it will be referred to the area field manager - AFM - from there a tech may come and sort it or it may go into the black hole called the bin and be ignored by the AFM in the hope you give up and go away
not to repeat in detail what has already been said but if you get nowhere get your builder to put his spade through it at the boundary and put all the cable in the skip if nothing happens in a reasonable time frame - you should set that time frame
and to correct one mistruth from earlier in the thread from VM - this is not a utility and IT CAN be removed by you if VM do nothing
on 31-03-2022 15:01
Hi @L_Wang88
Thank you for responding to Nathan's private message, I hope that the Area Field Manager can get everything sorted with the removal of your cable and box soon 🙂 If there's anything else you need please do let us know.
Best wishes,
Serena