on 21-12-2021 10:35
Hi all,
Apologies if this has covered before, but I can't work out how to use the VM Live Chat! Is it possible to either relocate or have an additional Co-axial point installed in my first floor office? Preferably an additional as I may look to have VM TV installed in future and I'm looking to shift all of my networking kit from under the television!
Any help would be greatly appreciated!
Answered! Go to Answer
on 21-12-2021 10:37
Yes, VM can do all that for a very reasonable £25 fee.
Phone VM or wait here for a day or two for a VM Mod to pick this up.
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on 21-12-2021 10:37
Yes, VM can do all that for a very reasonable £25 fee.
Phone VM or wait here for a day or two for a VM Mod to pick this up.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 21-12-2021 10:43
on 21-12-2021 11:13
But, if you take the TV package in the future, there wicked be no cost for the additional outlet.
on 21-12-2021 11:17
Either way, will still need to pay to have existing socket relocated upstairs, so whatever is easier really 🙂
on 23-12-2021 11:31
Hello @PJN,
Welcome! Thanks for posting.
I am sorry that you are waiting for this to be done.
Have you spoken to our call team about this? If not we would be happy to help.
Many thanks,
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on 23-12-2021 14:57
Hi Hayley,
I haven't called up yet, no as was unsure of process to follow. If you could arrange, that would be fabulous.
Many thanks,
Peter
on 27-12-2021 10:27
Hi PJN, thanks for the message and posting on the forums. As this would be a relocation this would require a £25 call out fee, would you be happy to accept this? ^Chris
on 27-12-2021 13:47
Hi Chris,
Happy to accept the charge. Do you need any photos of where it is and where I'd like it relocated to as happy to provide these?
on 29-12-2021 13:57
Hi @PJN
Thanks for the reply, i'll drop you a private message now so we can get this sorted.
Regards