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Regular dropped connections

qwakuk
Up to speed

Has issues a couple of months ago with congestion, but the last week has been bad, keep getting disconnected on alternate days. Speed wise it is hitting the full 640MB but the drops are infuriating. Makes it difficult to work from home, or watch streamed content.

Based in East London, nothing shows up in service status. Jpgs from BQM and Samknows.

Previously had reported this in someone's else post, now started my own.

https://community.virginmedia.com/t5/Networking-and-WiFi/Issues-in-area-22-Intermittent-Broadband/m-...

 

d55c105832f7ef9d3de3a884904fa966a7e33b64-19-09-2021.pngScreenshot 2021-09-19 200208.png

 

16 REPLIES 16

Late evening and its started again

 

Screenshot 2021-10-06 213905.png

 

 

 

There was a further outage after that

Screenshot 2021-10-06 213905.png

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @qwakuk,

 

Welcome back! Thank you for posting on here.

 

I am sorry to see you are having dropouts.

 

I located your account but the Hub is showing as offline, is it plugged in?

 

Please let me know.

 

Hayley
Forum Team



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Not sure why it appears offline, no issues for the last few days

 

Screenshot 2021-10-10 095437.png

Hi @qwakuk

How are your services currently?  We're hear if you need us.

Regards

 

Lee_R

No disconnections since last Wednesday fortunately

Thanks for your reply and update, qwakuk,

 

Glad to hear that you've had no disconnections since Wednesday.

 

Cheers,

Corey C