Regular Outages - No Ranging Response received - T3 time-out

[thedjmixman]

I am suffering from an increasing amount of internet drops lately.  In addition, a connection will not be established again until I have restarted my router.  If I am not at home, nothing on my network will be able to use cloud services until I have returned home to restart the hub.  Like many, I'm working from home now and the frequent outages are affecting my ability to work consistently.

Could somebody take a look at these logs please 🙂

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked	8	195000000 Hz	256 QAM	6.2 dBmV	37.9 dB	484	294
Locked	1	139000000 Hz	256 QAM	6.5 dBmV	30.1 dB	76531177	27852359
Locked	2	147000000 Hz	256 QAM	6.2 dBmV	29.9 dB	77384368	74131070
Locked	3	155000000 Hz	256 QAM	6.4 dBmV	33.1 dB	9125399	290
Locked	4	163000000 Hz	256 QAM	6.4 dBmV	37.1 dB	435	285
Locked	5	171000000 Hz	256 QAM	6.1 dBmV	36.8 dB	474	289
Locked	6	179000000 Hz	256 QAM	6.3 dBmV	37.4 dB	976	893
Locked	7	187000000 Hz	256 QAM	6.4 dBmV	38.3 dB	405	297

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked	2	53700000 Hz	ATDMA	46.5 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	1	60300000 Hz	ATDMA	47.0 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	3	46200000 Hz	ATDMA	46.3 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	4	39400000 Hz	ATDMA	45.8 dBmV	64QAM	6400000 Hz	5120 Ksym/sec

[Adduxi]

Yes, as you suspected you have a problem with noise on a couple of channels.  Not much you can do except wait for a VM technician to sort it out.

Either phone in or wait here a day or two for a VM Mod to pick this up.

In the meantime, try checking with Area faults on 0800 561 0061 or if you have a VM landline 150.   Also consider setting up a BQM here www.thinkbroadband.cpm/ping   VM will most likely ask you to do this anyway.

[thedjmixman]

Thanks, Adduxi.

I followed your suggestion yesterday and have just generated one:

[Ayisha_B]

Hi @thedjmixman,

Welcome to our Community Forums and thanks for posting.

I am sorry to hear you're having some issues with your service. I have been unable to locate your details using your forum info so will need to send you a PM to confirm these and take it from there!

Please keep an eye out for the purple envelope icon in the top tight hand corner of your page for my message

Speak soon 🙂

[Ayisha_B]

Thanks for speaking with me via PM @thedjmixman

I have booked a technician for you to come out and check things over. 

You will find confirmation of the time and date via your online account. 

Let us know how the visit goes.