on 10-12-2021 10:51
I am suffering from an increasing amount of internet drops lately. In addition, a connection will not be established again until I have restarted my router. If I am not at home, nothing on my network will be able to use cloud services until I have returned home to restart the hub. Like many, I'm working from home now and the frequent outages are affecting my ability to work consistently.
Could somebody take a look at these logs please 🙂
Locked | 8 | 195000000 Hz | 256 QAM | 6.2 dBmV | 37.9 dB | 484 | 294 |
Locked | 1 | 139000000 Hz | 256 QAM | 6.5 dBmV | 30.1 dB | 76531177 | 27852359 |
Locked | 2 | 147000000 Hz | 256 QAM | 6.2 dBmV | 29.9 dB | 77384368 | 74131070 |
Locked | 3 | 155000000 Hz | 256 QAM | 6.4 dBmV | 33.1 dB | 9125399 | 290 |
Locked | 4 | 163000000 Hz | 256 QAM | 6.4 dBmV | 37.1 dB | 435 | 285 |
Locked | 5 | 171000000 Hz | 256 QAM | 6.1 dBmV | 36.8 dB | 474 | 289 |
Locked | 6 | 179000000 Hz | 256 QAM | 6.3 dBmV | 37.4 dB | 976 | 893 |
Locked | 7 | 187000000 Hz | 256 QAM | 6.4 dBmV | 38.3 dB | 405 | 297 |
Locked | 2 | 53700000 Hz | ATDMA | 46.5 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 1 | 60300000 Hz | ATDMA | 47.0 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 3 | 46200000 Hz | ATDMA | 46.3 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 4 | 39400000 Hz | ATDMA | 45.8 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
on 10-12-2021 13:40
Yes, as you suspected you have a problem with noise on a couple of channels. Not much you can do except wait for a VM technician to sort it out.
Either phone in or wait here a day or two for a VM Mod to pick this up.
In the meantime, try checking with Area faults on 0800 561 0061 or if you have a VM landline 150. Also consider setting up a BQM here www.thinkbroadband.cpm/ping VM will most likely ask you to do this anyway.
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11-12-2021 15:21 - edited 11-12-2021 15:23
on 13-12-2021 18:26
Hi @thedjmixman,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear you're having some issues with your service. I have been unable to locate your details using your forum info so will need to send you a PM to confirm these and take it from there!
Please keep an eye out for the purple envelope icon in the top tight hand corner of your page for my message
Speak soon 🙂
on 15-12-2021 15:09
Thanks for speaking with me via PM @thedjmixman
I have booked a technician for you to come out and check things over.
You will find confirmation of the time and date via your online account.
Let us know how the visit goes.