Hello,
Virgin media have been serving us in the same house in Bristol BS3 for the past 10 years and the service has been incredible. I can't recall a single issue aside from planned short maintenance periods so am a very happy customer so far.
Unfortunately I've just started experiencing issues with the service starting a couple of weeks ago I get regular brief disconnections which mostly cause issues with streaming. Work video calls are disrupted, TV streams buffer, game character dies etc.
The outage is brief (<20 seconds) and occurs roughly every 30 minutes but is severe enough to make the service unusable and I'll need to move to an FTTC provider unless it can be solved.
I've done some investigation on my network, restarted the Hub 3, removed other equipment, monitored traffic etc. but the issue appears to be with Virgin Media unfortunately.
What can I do to get this fixed?
These are the errors after the hub has been running for 2 days.
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 93 90
2 Locked 40.9 79 78
3 Locked 40.3 82 89
4 Locked 40.9 81 92
5 Locked 40.3 70 79
6 Locked 40.3 189 61
7 Locked 40.3 62 99
8 Locked 40.9 80 85
9 Locked 40.9 90 83
10 Locked 40.3 84 76
11 Locked 40.9 75 94
12 Locked 40.3 88 91
13 Locked 40.3 76 76
14 Locked 40.3 102 51
15 Locked 40.9 72 90
16 Locked 40.9 98 57
17 Locked 40.3 94 58
18 Locked 40.9 92 41
19 Locked 40.3 82 55
20 Locked 40.9 75 80
21 Locked 40.9 81 58
22 Locked 40.9 105 56
23 Locked 40.3 143 81
24 Locked 40.3 81 77
