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sylvainp
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Registration failure

Hi there,

I just moved in a new flat and I signed up for Virgin. Received my Quickstart today and plugged it in, pretty easy since the previous tenant had installed a Virgin wall socket.

Absolutely no problem to connect to the Wifi network but I don't have any internet connection.

When I visit the Hub settings page there is an "Internet(Registration failure)" message.

I tried to resolve this with the online chat but they ask me a password nobody ever gave me (I registered through a partner). Without that password, I can't book an engineer to come to inspect the line.

What can I do?

thank you

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jb66
Alessandro Volta
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Re: Registration failure

Dad you call up or text to activate the equipment first as per the instructions

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sylvainp
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Re: Registration failure

The thing is, apart for signing a DocuSign contract, I didn't receive any "instructions". No sms, no mail...

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sylvainp
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Re: Registration failure

Ok, my bad I skipped the first step on the installation right in front of my eyes. I must be exhausted by the moving, sorry, false alert!

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