We had issues in the N6 area, was cleared and we still have no connection. Helpdesk told us it would solve itself between now and 21st May so refunded us £13 (wow) . Our neighbour is have the same problem, and just text me to say it's apparently the box and Virgin need to send an engineer. Who do I believe?
I've run the diagnostic on the box and the Web for the last couple of days. Run it again and it's saying its turned off, but I'm on the box webconsole, so it's on.