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damiancomer
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Registration Failure

We had issues in the N6 area, was cleared and we still have no connection. Helpdesk told us it would solve itself between now and 21st May so refunded us £13 (wow) . Our neighbour is have the same problem, and just text me to say it's apparently the box and Virgin need to send an engineer. Who do I believe? Smiley Happy

I've run the diagnostic on the box and the Web for the last couple of days. Run it again and it's saying its turned off, but I'm on the box webconsole, so it's on.

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vircom
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Re: Registration Failure

If there is a line fault preventing your service from working, the diagnostic will not be able to connect to your box/hub and will report them as switched off.

You have little choice but to wait for the fault to be repaired. You can claim a refund for each 24 hour period without service.
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