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Kesavaneee24
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Reffered a friend, amount not credited

Hi ,

 

I had a reffered a friend and he used my reference link to join the virgin media.

He informed that he had not got his credit and I checked mine where I am also unable to see the credit.

 

Also he is chasing the customer services and they had asked me to contact. I am unable to get hold of any customer service

I have a mail that i referred.

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Re: Reffered a friend, amount not credited

Hi Kesavaneee24,

 

Thank you for your post. I'm sorry to hear this. 

 

Has your friend had the services installed? If so what date was this?

 

^Martin

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Kesavaneee24
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Re: Reffered a friend, amount not credited

Hi,

He had raised the setup on 13th May.

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Re: Reffered a friend, amount not credited

Thanks. 

Can you confirm how you did the referral? 

Emma_C - Forum Team
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1ware2joshua3
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Re: Reffered a friend, amount not credited

I recently joined virgin media from a friend's referral and neither of us have received our £50 credit 

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Re: Reffered a friend, amount not credited

Welcome to the community 1ware2joshua3,  Sorry that your first visit is due to a problem that we have created by us not adding the credit to your account.

 

I would need to take a further look into this via a private message, which I will send over in a few moments, please reply and I can get this started.

 

Regards

Steven_L

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1ware2joshua3
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Re: Reffered a friend, amount not credited

Thank you for the response 

 

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