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Louiscox92
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Refer a friend discount

Hey,I

have just received my first bill, and the refer a friend £50 discount hasn't been taken off the overall bill. Does this mean I haven't received the discount or is it just not included in the bill breakdown? Thanks in advance for any advice 😁

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Forum Team (Retired) Kaz_A
Forum Team (Retired)
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Re: Refer a friend discount

Hi Louiscox92

Thanks for joining us and welcome to the community Smiley Very Happy

It usually means it needs to be checked as for a new customer it should be o their first bill.

For us to investigate this for you please pop back to my PM.

I have sent a PM to you that you can find on the top right in the purple envelope and if you can pop back to me on this that would be great.

Hope to speak soon!

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Forum Team (Retired) Kath_F
Forum Team (Retired)
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Re: Refer a friend discount

Hi Louiscox92,

It's just a quick message to say we've not forgotten about you. 

If you still need assistance with this, pop back to us via private message. 

If this has since been resolved then no further action is needed. 

Thanks,

Kath_F
Forum Team



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